Shipping

Celadon Art ships with selected carriers in Canada and to the United States.

**If you wish to get a freight quote prior to placing your order, please email orderdesk@celadonart.com with the SKU’s, quantity and complete ship-to address.** These will be provided within 48 hours.

Please note, additional shipping charges apply for:

• Pre-Delivery Notification (making a delivery appointment)
• Limited Access Delivery (charged if a smaller truck is required due to limited road access)
• Liftgate Delivery (necessary for locations without a loading dock)
• Residential Delivery
• Inside Delivery (if you ask the driver to take the piece inside for you, they charge additionally for this service)

 

May I arrange my own delivery?

Canadian customers may use their preferred shipping company, however, all of the arrangements for pick-up and delivery must be made by the customer and customerservice@celadonart.com must be notified.

U.S. customers may use their preferred shipping company, however, all customs paperwork and brokerage fees must be arranged by the customer and a Federal Tax ID number must be provided along with the registered business name. Customer Service must also be notified.

 

Why do I need to provide my Federal Tax ID Number?

U.S. customers must provide their Federal Tax ID # at the time of setting up their trade account. We require a Federal Tax ID (also known as an Federal Employment Identification Number or FEIN) for identification purposes on the customs paperwork that must accompany every shipment in order to get it across the border.

 

What is a Federal Tax ID Number? Why is it different than my State Tax and Resale Number?

A Federal Tax ID is a federally issued number for your business. It is a nine-digit number in this format: XX-XXXXXXX.

State tax numbers and resale numbers cannot be used for identification on customs paperwork – these are state issued numbers.

 

What if I do not have a Federal Tax ID Number?

If you are the Sole Proprietor of your business and you do not have a Federal Tax ID #, then we can use your Social Security number for identification of the customs paperwork for your shipment.

 

How do I report a damaged shipment?

Damage claims must be submitted with images of the boxes and artwork within 5 business days of receiving the shipment. Please send images, a copy of your Sales Order or Invoice, and information about the damaged shipment to claims@celadonart.com. A clear picture of the back side must be included to help us in identifying the corresponding batch and provide feedback accordingly.

 

How does Celadon Art handle damage claims?

Claims are handled on a case by case basis. Celadon Art will strive for the best resolution possible. Processing time is 5-7 business days.

 

How do I handle items received with a defect?

Some framing that we use at Celadon Art is created to look ‘vintage’ or ‘worn’ depending on the overall look of the piece. Sometimes these design aspects are perceived as defects, when in reality they are an integral part of the artwork. However, if you receive an item with a small defect on the frame or print, Celadon Art will issue a discount on that item. This is left to the discretion of Celadon Art.

We do our very best to maintain a high standard of quality control, but as everything is handmade, small defects may accidentally be missed.