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Celadon Art Policies

New Accounts

Celadon Art is a manufacturing and wholesale company selling only to the Trade. We do not sell our products directly to the public.

Designers and Retailers may fill out our online Registration Form to apply for access to all of our products and trade pricing. The Registration Form is located on our website under the Sign Up/Log In tab at the top of the Home Page. Alternately, your local Sales Representative can provide you with our New Accounts Form to fill out; however, you will still have to fill in the online form if you would like an online account for access to pricing and products on our website. You can find your Sales Representative on our Sales Rep page.

Customers are responsible for making sure all information provided to Celadon Art is correct and up to date. Any changes to shipping information MUST be provided prior to the order leaving our warehouse. The customer will be charged all additional fees for re-directing shipments due to incorrect information provided to Celadon Art.

Customers in the United States must provide their correct Federal Tax ID on shipments crossing the border. More detailed information on this can be found on our SHIPPING & DAMAGES page. There is a $100 fee if incorrect information is given and paperwork is rejected at the border, which will be passed on to the customer. Please ensure that your Federal Tax ID is current and correct at all times.

 

Minimum Order

Canadian orders that are being shipped must reach the minimum of $1,500. If orders are under this amount there will be a $50 under minimum fee.

Orders being picked up at Celadon Art do not have a minimum order amount but must be picked up within two weeks of being notified. If they are not picked up within that time frame, they will be shipped at the customer’s expense.

U.S. orders that are being shipped must reach the minimum of $2,500. If orders are under this amount there will be a $100 under minimum fee.

 

Payments

All orders require a Credit Card on file or submitted with the order. Celadon Art accepts Visa, MasterCard, and American Express.

After the first order, a customer may apply for 30 day terms with Celadon Art. Please notify your Sales Representative (listing on this website), or ar@celadonart.com to request a terms application.  It will take approximately one week to check all references on the terms application; we will notify you on the outcome of the application request. Celadon Art reserves the right to decline any application that does not meet their credit approval criteria.

 

Product

Each piece of beautiful Celadon Art is handmade to order in our Production & Manufacturing facility in Burlington, Ontario, Canada. Our talented team produces every component of each piece in-house; from cutting the wood frames and glass to printing and assembling the artwork. Due to the nature of how our product is uniquely produced, lead times can vary throughout the year. 

 

Cancellations

We make all of our products to order. If a customer needs to cancel an order after it has been sent to Production, there will be a 25% Service Fee charged to the customer. If an order is cancelled prior to going to Production, there is no Service Fee.

 

Returns

Celadon Art does not accept returns as everything is made to order.

 

Please visit our FAQ page for answers to commonly asked questions.

Please visit our Shipping & Damages page for more in-depth information.