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  CELADON Policies  
 
Ordering
To place an order from our catalog you may choose one of the following convenient options:

1. Order online by logging into this site with your retailer username and password by clicking here. (Request a login by clicking here.)
2. Order by fax at 905-335-7966
3. Phone in your order to the customer service desk at 905-335-6444 ext. 23 or toll-free at 1-800-667-7296. ext. 23
   
CELADON is a manufacturer, which means every item you order is assembled specifically to fill your order. Please take the time to consider the items you order as we will not REMOVE items from your order once it is processed. Adding items on at a later date is possible, but may lead to a delay in the shipping of the original order.
Shipping and Terms
Our payment terms are 30 days net on all accounts with credit approval. To fill out and submit a credit application click below.

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First orders without credit approval are sent C.O.D. or prepaid on VISA or MASTERCARD.

We ship using Federal Express and SameDay. You may choose to ship with UPS also if you have a shipping account number with this carrier. For orders over $3000.00 please inquire about freight allowances with customer service at 905-335-6444 ext. 23 or toll-free at 1-800-667-7296. ext. 23.
Damaged Goods
We must be notified of any damaged goods within 3 days of receipt of shipment at 905-335-6444 ext. 21 or toll-free at 1-800-667-7296. ext. 21. Goods that are damaged in shipping must be kept in the original CELADON shipping box. We stand behind the quality of our product 100%. If for any reason a framed print or mirror arrives damaged due to an oversight on our part we will replace it promptly with no cost to you, our customer.
Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your personal information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes powerful 128-bit Secure Socket Layer encryption technology provided by GeoTrust.
Privacy
Your privacy is important to us and we do not share, rent, sell, trade or otherwise compromise any of your personally identifiable information with any outside organization unless required to do by law enforcement agencies with appropriate jurisdiction.
   
 
     
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